JOB DESCRIPTION

Job Title

Telemarketing Executive (New Business)

Department

New Business Sales

Reporting To

New Business Telemarketing Team Lead

PURPOSE

To provide sales lead generation, prospecting and data collection from a wide range of industry sectors.

ESSENTIAL DUTIES & RESPONSIBILITIES

Achieve individual Lead Status targets and call ratio’s to achieve a minimum of ‘on target’ performance

Build individual client base

Demonstrate professionalism at all times

Maintain up to date knowledge of the Sage product range

Ensure excellent customer service standards are achieved

JOB RELATED REQUIREMENTS

• Experience

1-2 years telemarketing experience desirable

• Education / Training / Specialist Knowledge

Minimum leaving Certificate

• 
  

  Skills / Behavioural competencies

  
  

• Proven lead generation skills
• Confident communicator both face- to-face and over the telephone
• Persistent: able to follow up leads and track enquiries - often over the course of several weeks or months
• Resilient: not put off by rejection when telemarketing
• Flexible attitude: able to juggle several projects at once, and adaptable to change
• Calm, diplomatic and effective under pressure
• A team player
• Ability to prioritise effectively
• Ability to extract key information from prospective customers
• Copes with change and adapts to changing priorities
• Good listening skills
• Flexibility
• Team working skills
• Continuous improvement